Support

BaseCare Support Services

Every day, you count on your equipment to perform at its best. With BaseCare Services, our team ensures your equipment is ready to perform when it’s needed and make it easier to get the most from your investment with on-site service, guaranteed response times, preventative maintenance solutions, and service plans.

BaseCare Advantage

Reliably Responsive

Baseline’s BaseCare solutions are designed to decrease downtime, improve workflow and increase revenue opportunities.

Trusted Partner

We’re here to answer questions, provide maintenance and support, and help your practice provide the best care possible. 

Results that Matter

You’ve made a substantial investment in your equipment for your practice. Our job is to help you get the most out of that investment.

BaseCare Service Plans

BaseCare Protect

A maintenance and service plan that allows you to balance equipment uptime needs and your budget. Protect includes Baseline support and service calls, parts, labor, and travel. 

BaseCare Prevent 

A plan that provides enhanced service that supports preventative maintenance initiatives. In addition to all the features of Protect, Prevent plans includes comprehensive preventative maintenance program.

BaseCare Clinical Applications

We offer On-Site & Remote Training sessions coinciding with your equipment purchase, or you may discover that your technicians need additional training at some point in time. Your technicians may require comprehensive training to ensure optimal practice efficiency – or your staff may only need a refresher remote session. Whatever the situation, our BaseCare Clinical Applications training sessions can be customized to your specific needs.

On-site & Remote Training 

For technicians with minimal experience on a particular instrument, our On-site offering may be the best way to ensure best practices. Our On-site trainings are designed to ensure independent, confident operation of your equipment, and to maximize your investment.

For experienced technicians, your training can be completed via a remote video session. A mutually agreeable time and lasting approximately 45 – 60 minutes, these sessions are best for a deeper understanding of the updated capabilities of your new equipment.

Please contact Baseline Ophthalmic Systems for more information regarding our BaseCare Support Services.

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